Terms of Service

Effective date: 29 August 2026

These Terms of Service govern access to and use of Dueva, including the Dueva website, application, invoice-generation tools, communications features, downloadable documents, and any related services (collectively, the “Service”). Please read them carefully.

1. Agreement to These Terms

These Terms of Service (the “Terms”) constitute a binding agreement between you and Dueva (“Dueva,” “we,” “us,” or “our”). By creating an account, clicking to accept these Terms, accessing the Service, or otherwise using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you use the Service for or on behalf of a company, partnership, sole proprietorship, client, or other organisation, you represent and warrant that you have authority to bind that organisation, and “you” includes that organisation.

If you do not agree to every part of these Terms, you must not access or use the Service. These Terms apply to the fullest extent permitted by applicable law. If a mandatory law grants you rights that cannot be waived by contract, these Terms do not limit those rights.

2. The Service

Dueva provides software tools intended to assist independent professionals and businesses with preparing, managing, sharing, and tracking invoices and related business records. The Service may include account administration, business-profile settings, client records, invoice drafting, invoice delivery, invoice-status functions, downloadable invoice documents, notices, reminders, and other features made available by us from time to time.

The Service is a software tool and is not an accounting firm, tax adviser, law firm, debt-collection agency, bank, payment institution, escrow service, insurance provider, or financial adviser. Dueva does not verify that an invoice is legally valid, tax compliant, collectible, accepted by a recipient, complete, accurate, or appropriate for your circumstances. You remain solely responsible for every business decision, transaction, invoice, tax treatment, contractual obligation, communication, reminder, and record that you create, send, receive, store, or rely on through the Service.

We may modify, suspend, discontinue, or add features to the Service. We will use reasonable efforts to provide notice of material changes where practicable, but we do not guarantee that any particular feature, workflow, integration, format, or availability level will remain available indefinitely.

3. Eligibility, Authority, and Account Registration

You may use the Service only if you are legally capable of entering into a binding agreement and are permitted to use the Service under applicable law. You must provide accurate, current, and complete information when creating or maintaining an account. You must promptly update information that becomes inaccurate, incomplete, or misleading.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, whether or not authorised by you. You must immediately notify us at contact@apoorv.sbs if you know or reasonably suspect that your account, password, device, or authentication method has been compromised. You must not share account access with persons who are not authorised to act for you or your organisation.

We may refuse registration, require additional information, reclaim an account identifier, or suspend an account where we reasonably believe that doing so is necessary to protect the Service, other users, a third party, or our legal interests.

4. Your Content and Instructions

“Your Content” means information, data, text, contacts, business details, invoice items, amounts, dates, notes, messages, files, branding elements, and other material that you submit to, enter into, upload to, generate through, or otherwise make available through the Service. You retain any rights you hold in Your Content. Subject to these Terms, you grant Dueva a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence, limited to the extent necessary to host, process, reproduce, format, transmit, display, back up, secure, support, and otherwise operate and improve the Service for you and according to your documented instructions.

You represent and warrant that: (a) you own or have all rights, notices, permissions, and lawful bases necessary to provide Your Content to us and to instruct us to process it; (b) Your Content and your use of the Service do not infringe, misappropriate, violate, or unlawfully disclose any intellectual-property, privacy, data-protection, confidentiality, contractual, consumer-protection, tax, or other right; and (c) all invoice data, recipient details, payment instructions, tax details, and communications you provide are accurate and lawful.

You remain the sender and principal responsible for invoices and communications that you cause the Service to generate or send. If you include data relating to a customer, client, recipient, employee, contractor, or other individual, you are responsible for providing any notices and obtaining any permissions, consents, or other lawful grounds required for that processing and communication.

5. Acceptable Use

You must use the Service only for lawful, legitimate business purposes and in accordance with these Terms. You must not, and must not permit any other person to:

6. Invoices, Communications, and Recipient Information

You are solely responsible for determining whether an invoice, credit note, notice, reminder, payment instruction, or other document generated through the Service is suitable for your transaction and complies with applicable laws, including laws relating to contracts, taxation, indirect tax, invoicing, record retention, consumer protection, electronic communications, advertising, and debt collection.

When you instruct the Service to send an invoice or other communication to an email address or other recipient, you authorise us and our service providers to process the relevant content and transmit it on your behalf. You must verify every recipient address and the document content before sending. Dueva is not responsible for delivery failure, delay, filtering, bounce, forwarding, interception, unauthorised access after delivery, recipient action or inaction, or a sender’s error in selecting a recipient.

Where the Service presents a status such as “sent,” “delivered,” “viewed,” “overdue,” “reminded,” “paid,” or any similar status, that status is informational only. It is not a legal record, proof of receipt, proof of service, proof of payment, proof of debt, proof of a contractual relationship, or proof that a recipient has reviewed or accepted an invoice. You must retain and independently maintain the records you require for your business and legal obligations.

7. Fees, Billing, Taxes, and Refunds

Certain features of the Service may require payment. Fees, billing intervals, payment terms, trial terms, discounts, promotional terms, and applicable taxes will be disclosed at or before the point at which payment is required. Unless expressly stated otherwise, all fees are payable in advance, are non-refundable, and are exclusive of taxes, duties, levies, and government charges. You are responsible for all such amounts, except taxes based on Dueva’s net income.

You authorise us or our authorised payment provider to charge the payment method you provide for all amounts due, including renewals, upgrades, usage-based charges, and taxes. You must keep your payment information current and accurate. If payment cannot be collected, we may suspend or terminate paid features, limit access, or require payment by an alternative method.

We may change fees for future billing periods by giving notice through the Service, by email, or by another reasonable method. Continued use after the new fee takes effect constitutes acceptance of the changed fee. Nothing in these Terms requires us to provide a refund where one is not required by applicable law or expressly promised in writing by us.

8. Taxes and Professional Advice

The Service may allow you to enter tax rates, tax identifiers, currency values, totals, discounts, due dates, or similar information. Any calculations, labels, templates, or prompts in the Service are provided for general operational convenience only. They are not tax, legal, accounting, financial, or regulatory advice and must not be relied on as such.

You are solely responsible for determining, collecting, reporting, filing, withholding, remitting, and retaining records for all taxes and charges arising from your business, your invoices, and your use of the Service. You should obtain advice from qualified professionals before relying on the Service for a tax, accounting, legal, or compliance purpose.

9. Intellectual Property

Except for Your Content, the Service and all materials made available through it, including its software, interfaces, workflows, designs, text, graphics, logos, marks, documentation, and underlying technology, are owned by or licensed to Dueva and are protected by applicable intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service solely for your internal business purposes during the period in which you are permitted to use it.

Nothing in these Terms transfers to you any ownership interest in the Service or Dueva’s intellectual property. All rights not expressly granted are reserved. You must not remove, obscure, or alter any proprietary notice, brand, copyright notice, or other rights notice included in the Service.

10. Feedback

If you provide suggestions, comments, ideas, or feedback about the Service (“Feedback”), you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free right to use, reproduce, modify, distribute, disclose, and otherwise exploit that Feedback for any purpose without compensation, attribution, accounting, or obligation to you. Do not submit Feedback that you consider confidential unless we have separately agreed in writing to receive it on a confidential basis.

11. Third-Party Services

The Service may rely on or interact with third-party hosting providers, authentication providers, communications providers, payment providers, analytics providers, or other vendors. Third-party services are governed by their own terms, policies, and practices. Dueva does not control and is not responsible for a third party’s availability, acts, omissions, content, security, pricing, policies, or handling of information.

If you choose to connect, access, or use a third-party service in connection with Dueva, you do so at your own risk. You authorise Dueva to exchange information with that service only as necessary to support the connection or function you request, subject to our Privacy Policy and applicable law.

12. Confidentiality

Each party may receive non-public information from the other party that is identified as confidential or that reasonably should be understood as confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”). Your Content is your Confidential Information. The Service, its non-public features, pricing not publicly disclosed, security information, and product plans are Dueva’s Confidential Information.

A receiving party will use the other party’s Confidential Information only to perform or receive the Service, will protect it using reasonable care, and will disclose it only to personnel and service providers who need to know it and are bound by appropriate confidentiality obligations. This restriction does not apply to information that the receiving party can demonstrate is or becomes public without breach, was lawfully known without a duty of confidentiality, is independently developed without use of the other party’s Confidential Information, or is lawfully received from a third party without a duty of confidentiality. A party may disclose Confidential Information where required by law, provided that it gives advance notice where legally permitted and reasonably practicable.

13. Privacy and Data Protection

Our collection and processing of personal data in connection with the Service is described in our Privacy Policy. In many cases, when you submit personal data about your clients, recipients, or other contacts, you determine the purpose and means of that processing and Dueva acts only on your documented instructions as a service provider. You remain responsible for complying with all obligations that apply to you in relation to that data.

We may process personal data as necessary to provide and secure the Service, meet legal obligations, enforce these Terms, respond to lawful requests, prevent fraud and abuse, protect rights and safety, and for other purposes described in the Privacy Policy. We may use aggregated or de-identified information that does not identify you or another individual to operate, analyse, improve, and protect the Service.

14. Service Availability, Backups, and Security

We will use commercially reasonable efforts to maintain the Service, but the Service may be unavailable, delayed, interrupted, altered, or contain errors. We do not guarantee uninterrupted, secure, error-free, timely, or lossless operation. Maintenance, updates, third-party failures, internet outages, security events, and circumstances outside our reasonable control may affect availability.

You are responsible for maintaining independent copies and records of Your Content, invoices, tax records, customer communications, and other material necessary for your business. The Service is not a substitute for your own backup, archiving, record-retention, security, or business-continuity measures. You must use reasonable security practices, including strong credentials, device security, and prompt removal of access for former personnel.

15. Suspension and Termination

You may stop using the Service at any time. We may suspend, restrict, or terminate your access, with or without notice, if we reasonably believe that: you have breached these Terms; your use creates a legal, security, fraud, reputational, operational, or financial risk; payment is overdue; we are required to do so by law; or continued provision is no longer commercially or technically feasible.

On termination or expiry, your right to use the Service ends immediately. We may disable access to Your Content, subject to any retention period required by law or reasonably necessary for security, dispute resolution, enforcement, backups, or legitimate operational purposes. You are responsible for exporting any information you need before termination. Sections that by their nature should survive, including provisions relating to ownership, confidentiality, disclaimers, limitations of liability, indemnity, dispute resolution, and general terms, will survive termination.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS. DUEVA AND ITS LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND GUARANTEES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, QUIET ENJOYMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

WITHOUT LIMITING THE FOREGOING, DUEVA DOES NOT WARRANT THAT ANY INVOICE, MESSAGE, EMAIL, REMINDER, PAYMENT INSTRUCTION, CALCULATION, TEMPLATE, STATUS, OR RECORD WILL BE DELIVERED, RECEIVED, VIEWED, ACCEPTED, ENFORCEABLE, TAX COMPLIANT, LEGALLY VALID, COMPLETE, ACCURATE, TIMELY, COLLECTIBLE, OR FIT FOR YOUR PARTICULAR PURPOSE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUEVA AND ITS AFFILIATES, LICENSORS, SUPPLIERS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF DUEVA AND THE OTHER PARTIES LISTED ABOVE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO DUEVA FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) INR 1,000. THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow certain exclusions or limitations. In that case, the exclusions and limitations in these Terms apply only to the extent permitted by applicable law.

18. Indemnity

You will defend, indemnify, and hold harmless Dueva and its affiliates, licensors, suppliers, service providers, officers, directors, employees, agents, and representatives from and against all claims, demands, actions, investigations, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to: (a) Your Content; (b) your invoices, communications, payment instructions, or business activities; (c) your breach of these Terms; (d) your violation of applicable law or another person’s rights; or (e) unauthorised use of the Service through your account. We may assume exclusive control of the defence of any matter subject to indemnification, and you will reasonably cooperate with that defence. You may not settle a claim in a manner that imposes liability or an obligation on an indemnified party without our prior written consent.

19. Governing Law and Disputes

These Terms and any dispute or claim arising out of or relating to them or the Service are governed by the laws of India, without regard to conflict-of-laws principles. Subject to any mandatory consumer-protection law that applies to you, you agree that the competent courts in India will have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service.

Before commencing formal proceedings, the party raising a dispute must first send the other party a written notice describing the dispute and the relief sought. The parties will attempt in good faith to resolve the matter for at least thirty (30) days after receipt of that notice, unless urgent injunctive or protective relief is reasonably necessary.

20. Export Controls and Sanctions

You represent and warrant that you are not prohibited from using the Service under applicable export-control, trade, sanctions, or anti-money-laundering laws. You must not use the Service in a manner that causes Dueva or its providers to violate those laws. You are solely responsible for compliance with laws applicable to your business, customers, recipients, transactions, and jurisdictions.

21. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. If a change is material, we may also provide notice through the Service, by email, or by another reasonable method. To the extent permitted by law, your continued use of the Service after the updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree, your sole remedy is to stop using the Service before the changes take effect.

22. General Provisions

These Terms, together with the Privacy Policy and any written order, subscription, or additional terms expressly accepted by you, constitute the entire agreement between you and Dueva concerning the Service and supersede prior discussions, proposals, and agreements concerning that subject matter.

You may not assign, transfer, or delegate any right or obligation under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganisation, sale of assets, or operation of the Service. No waiver is effective unless in writing and signed by the waiving party. A failure to enforce any provision is not a waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect. Nothing in these Terms creates a partnership, joint venture, fiduciary, employment, agency, or franchise relationship between the parties.

We will not be liable for a failure or delay caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, governmental action, failure of telecommunications or internet infrastructure, third-party service failure, epidemic, or power failure.

23. Contact

Questions, notices, and requests relating to these Terms may be sent to contact@apoorv.sbs. Notices to you may be provided through the Service, to the email address associated with your account, or by another reasonable method.